Waad+Akhras

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MIS- 8 chapters brief summary:

Student-Self Evaluation Waad Akhras

“ Good teaching and good learning are linked through the student experiences of what we do. It follows that we can’t teach better unless we are able to see what we are doing from their point of view”. (Ramsden) This leads to the improvement of student learning experiences, us as students have different views of what is good teaching, and also differ in our approaches to learning and preference for particular learning style, so collecting the data out of an evaluation will be so important to the improvement of our learning experiences, teaching activities and course design. The question of “What did you learn through this course and how well did you learn it” was a bit confusing at the beginning, because what crossed my mind the moment I heard the question was: God, am I going to summarize all what I learned through 4 months within a bunch of papers, and then I thought, thought and thought and been out with the word: satisfied, yes am satisfied am a part of the MIS section , 8 chapters were like the most intensive amount of information I’ve ever got.

Chapter one: Information systems in global business today.  It was all about how does IS transform business today, and how are they affected by globalization (challenges and opportunities).  Technical and behavioral approaches to IS and how they turned to be sociotechnical systems. What is an IS and the dimensions of it (Organization à  Firm levels, Management à  managing what already exists and creating new products and services, Technology à  computer hardware and software, data management technology, networking and telecommunication technology, IT-infrastructures).

Chapter two : Global E-Business. The most featured subject in this chapter was BP’s and how do the integration between them helps preventing and defending the “Information Islands”, and how are they related to IS. Types of IS(TPS,MIS,DSS,ESS) and how they serve the various levels of management in business by using IT and turning the company to a digital one. <span style="font-family: Arial,sans-serif; font-size: 14pt;"> Enterprise app’s (SCM,CRM,KM systems ) à <span style="font-family: Arial,sans-serif; font-size: 14pt;"> automate processes that span multiple business functions and organizational levels and may extend outside an organization, serves the whole management levels in an organization.

<span style="font-family: Arial,sans-serif; font-size: 14pt;">Collaboration and Communication systems( E-commerce which is a part of the E-business, and how did the E-government enabled the relationship between agencies and sectors in the government digitally). <span style="font-family: Arial,sans-serif; font-size: 14pt;">IS departments and functions (CIO,CSO,CPO,CKO) help the management levels in an organization.

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter three <span style="font-family: Arial,sans-serif; font-size: 14pt;">: IS, Organizations, Management, Strategies. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Organizations and the most important features needed to build and use IS successfully and the impact of this IS on an organization, technical and behavioral approaches to define an organization. Features of an Org. (Politics, culture, environments, structures and routines and BP’s ). <span style="font-family: Arial,sans-serif; font-size: 14pt;">The impact on an org. and BP’s by the IS used in the company (Economic, behavioral and organizational impact). Internet impact on the inside Bp’s and the outside relations between entities. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Achieving competitive advantages and the used system for that: The Porter competitive force model (traditional competitors, new market entrants, substitute products and services, customers and suppliers) <span style="font-family: Arial,sans-serif; font-size: 14pt;">IS strategies for dealing with competitive forces (low-cost leadership, Product differentiation, focus on market niche, strengthen customer and supplier intimacy ). The business value chain models.

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter four: <span style="font-family: Arial,sans-serif; font-size: 14pt;">Ethical and social issues in an IS. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Ethical, Social, Political issues raised by IS, moral dimensions of the information age(information rights and obligations, system quality, quality of life, property rights and obligations, accountability and control). <span style="font-family: Arial,sans-serif; font-size: 14pt;">Ethics in an information society and the basic concepts(responsibility, liability, accountability).

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter nine: <span style="font-family: Arial,sans-serif; font-size: 14pt;">Achieving operational excellence and customer intimacy à <span style="font-family: Arial,sans-serif; font-size: 14pt;"> Enterprise app’s. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Enterprise systems, software and the business value of enterprise. <span style="font-family: Arial,sans-serif; font-size: 14pt;">SCM (information and systems), SCM software, global supply chain, Business value of supply chain management systems. <span style="font-family: Arial,sans-serif; font-size: 14pt;">CRM (software and system), operational and analytical CRM, Business value of CRM system. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Enterprise app’s: new opportunities and challenges, being more flexible, web-enabled and integration with other systems.

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter ten: <span style="font-family: Arial,sans-serif; font-size: 14pt;"> E-Commerce à <span style="font-family: Arial,sans-serif; font-size: 14pt;"> Digital markets, Digital goods. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Unique features of e-commerce(ubiquity, global reach, universal standards, richness, interactivity, information density, personalization/customization, social technology à <span style="font-family: Arial,sans-serif; font-size: 14pt;"> social networking) <span style="font-family: Arial,sans-serif; font-size: 14pt;">Key concepts in e-commerce in a global marketplace: <span style="font-family: Arial,sans-serif; font-size: 14pt;">Internet business models: communication and social networking(banner ad, pop-up ads, social networking, social shopping), Digital services (pure-play, clicks-and-mortar). <span style="font-family: Arial,sans-serif; font-size: 14pt;">Types of E-commerce:
 * <span style="font-family: Arial,sans-serif; font-size: 14pt;">Digital markets: information asymmetry, menu costs, price discriminations. Dynamic pricing, disintermediation.
 * <span style="font-family: Arial,sans-serif; font-size: 14pt;">Digital goods: goods that can be delivered over a digital networks.
 * <span style="font-family: Arial,sans-serif; font-size: 14pt;">B2B
 * <span style="font-family: Arial,sans-serif; font-size: 14pt;">B2C
 * <span style="font-family: Arial,sans-serif; font-size: 14pt;">C2C

<span style="font-family: Arial,sans-serif; font-size: 14pt;">M-commerce : the use of handheld wireless device for buying goods and services from any location. M-commerce app’s: (location-based service, banking and financial services, wireless ads, games and entertainment). <span style="font-family: Arial,sans-serif; font-size: 14pt;">Customers intimacy( interactive marketing, blogs and wikis, customer self-service). <span style="font-family: Arial,sans-serif; font-size: 14pt;">Digital payment systems: ( credit card, digital wallet, accumulated balance, stored value, digital checking, E-billing).

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter eleven: <span style="font-family: Arial,sans-serif; font-size: 14pt;">Knowledge and collaboration management systems. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Knowledge is actionable information. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Knowledge management system needs web base and knowledge base, knowledge is offered by knowledge workers, while this knowledge is available to everyone the matter is how to use it, web base, knowledge base and collaboration gives the company the competitive position.

<span style="font-family: Arial,sans-serif; font-size: 18pt;">Chapter twelve: <span style="font-family: Arial,sans-serif; font-size: 14pt;">Enhancing decision making. <span style="font-family: Arial,sans-serif; font-size: 14pt;">We need both behavioral and technical approaches to enhance decision making, accurate information and good knowledge needed so the manager makes the right decision at the right time. <span style="font-family: Arial,sans-serif; font-size: 14pt;">Certainty and uncertainty in decision making: the more information and knowledge the manager has the more right decisions he make, taking risk and willing to change are good features of a manager.