Ch12+Enhancing+Decision+Making

** 1. ** What are the different types of decisions and how does the decision-making process work? ** 2. ** How do information systems support the activities of managers and management decision making? ** 3. ** How do decision-support systems (DSS) differ from MIS and how do they provide value to the business? ** 4. ** How do executive support systems (ESS) help senior managers make better decisions? ** 5. ** What is the role of information systems in helping people working in a group make decisions more efficiently?
 * Chapter 12 the use of IT to **** Enhancing Decision Making Process, (problem solving) **
 * __ Learning Objectives __ **

(Socio-technical Approach), or (Science and Art) in decision making
We need both behavioral and technical approaches to enhance decision making, accurate information and good knowledge needed so the manager makes the right decision at the right time. Behavioral aspects of the decision maker, the manager skills, experiences, and surely his personality.

Certainty and uncertainty in decision making: the more information and knowledge the manager has the more right decisions he make, taking risk and willing to change are good features of a manager.